Curated professional portfolio

Raymond
Dankwa

Business Analytics · HR & Administration · Consulting · Quality & Compliance

I began my professional journey in human resources, administration and quality management, where I learned that good decisions depend on accurate records, clear processes and an understanding of people. I later moved deeper into business analytics because I wanted to go beyond reporting what happened: I wanted to understand why it happened, test what the evidence was saying, and turn that evidence into decisions. Today, I bring those worlds together across analytics, people operations, consulting, quality systems and digital problem-solving.

Business analyticsHR & people analyticsAdministrationData handlingQMS & complianceConsultancy

This public portfolio shares selected professional evidence while excluding telephone numbers, student identifiers and assessment administration details.

Visibility: Public portfolio — discoverable in ScholarSpace search. Learn about contributor controls.

Business Analytics

I turn data into decisions

I work across statistical analysis, forecasting, machine learning, segmentation and visualisation. I am most interested in analysis that ends with a decision: what to prioritise, what to change, what to monitor, or what not to assume.

HR & Administration

I understand the people and process behind the numbers

My background in HR and administration taught me how recruitment, employee records, performance information, welfare, reporting and day-to-day coordination fit together. That experience now shapes the way I approach people analytics and operational data.

Consulting & QMS

I move from evidence to implementation

I have worked with quality-management documentation, ISO/IEC 17020-aligned systems, audits, SOPs and work instructions, and I have led a live consultancy project where research, stakeholder needs, costs and recommendations had to come together in one practical client report.

Selected evidence

Projects and professional work

Each case below tells a simple story: the question I faced, the evidence I worked with, what I found, and what I would recommend because of it. The one-page summaries give enough detail for both technical and non-technical readers without reproducing assessed submissions.

Machine learning · People analytics

Predicting AI Job Salaries

I used a dataset of about 90,000 AI and data-job records to compare Linear Regression, Random Forest and XGBoost. My aim was not only to predict salary, but to understand which factors were carrying the most weight.

RXGBoost R² 0.94Random ForestFeature importance

What I learned: XGBoost performed best, while experience, bonus and country were the strongest salary drivers. The project strengthened my interest in compensation and people analytics because it showed how technical modelling can support better reward decisions without replacing human judgement.

Forecasting · Optimisation

Retail Sales Forecasting & Profit Optimisation

As part of a ten-person analytics team, I helped build a multi-model retail analysis using more than 9,000 transactions. We examined demand, discounting, profitability, customer segments and transaction risk.

SARIMAMAPE 18.97%MASE 0.43K-Means

What I learned: SARIMA captured seasonal demand better than ETS, while regression showed that discounting was a major margin risk. We turned the findings into a 20% safety-stock rule, discount controls and targeted customer actions.

Customer analytics · Classification

Telecom Customer Churn

I compared Logistic Regression, Decision Tree and Random Forest models on 7,043 telecom customers to identify customers more likely to leave and the factors associated with that risk.

PythonAUC 0.84Class weightingCross-validation

What I learned: Random Forest had the highest raw accuracy, but Logistic Regression gave the stronger balance of discrimination and interpretability. Contract type, tenure and monthly charges became the basis for targeted retention recommendations.

Risk analytics · Profitability

Medical Insurance Profitability

Working within a large team, I analysed a 100,000-record medical-insurance dataset to understand why the portfolio was losing money and which customer behaviours were most closely associated with medical cost.

R100,000 recordsRisk segmentationBreak-even modelling

What I learned: healthcare utilisation was more informative than demographic variables such as age or BMI. The analysis reframed the problem from broad demographic pricing to utilisation-based risk and cost management.

SPSS · Statistical inference

Student Success Factors

In Team Genesis, I worked on an SPSS analysis of 6,607 students. My main analytical contribution was the multiple regression model used to assess the combined influence of attendance, study hours, previous scores, tutoring and sleep on exam performance.

SPSSR² 0.597RegressionANOVA & t-tests

What I learned: attendance and hours studied were the strongest predictors, while some statistically significant relationships had very small practical effects. That distinction between statistical significance and useful business meaning became one of the most important lessons from the project.

HR analytics · R

Workforce Analytics & Employee Retention

I used R to explore roughly 100,000 employee records covering demographics, department, performance, satisfaction, remote work and resignation. I expected satisfaction and flexible work to explain turnover, but the data did not support that assumption.

RStudiotidyverseggplot2~100k records

What I learned: a useful analysis does not need to confirm the expected answer. Satisfaction and remote-work frequency were weak explanations of resignation in this dataset, so I recommended redirecting attention to factors such as progression, workload, compensation and role-specific pressures.

Research design · Labour market

Global AI Salary Research Design

I designed a cross-national study of salary differences in the global AI labour market, combining human-capital, firm, labour-market and regional factors rather than studying them separately.

OLSBartik IVRobust diagnostics90,000 observations

What I learned: good analytics starts before modelling. I had to define the research problem, identify gaps in existing evidence, justify the chosen design and confront endogeneity rather than simply run a regression because the data was available.

Strategy · Financial analysis

Voltex Motors Business Simulation

I analysed four rounds of competitive automotive decision-making, connecting production, pricing, finance, market share and team choices to performance. The company moved from a loss in Round 1 to strong profitability in Round 4.

£549.88m R4 profit100% sell-throughScenario modelling+123% shareholder funds

What I learned: meeting internal objectives is not enough if competitors move faster. The company improved dramatically but still ranked fifth of six on post-tax profit, which taught me to compare strategy against the market, not only against my own previous performance.

Live consultancy · Team lead

Grasmere Academy Marketing Strategy

As Team Lead and Senior Consultant for Metrics Mind Consulting, I coordinated a live client project for Grasmere Academy. We investigated why a school rated Good by Ofsted remained well below capacity while neighbouring schools were full.

SWOT & TOWSStakeholder mappingCompetitor auditCosted strategy

What I learned: the problem was not the quality of the school; it was visibility, positioning and conversion. I helped bring together research, competitor evidence, client meetings and financial framing into Bronze, Silver and Gold recommendations beginning at £150.

Leadership · Professional practice

Leadership Capability & Self-Analysis

I used a range of psychometric and reflective tools to examine how I lead, communicate, learn and make decisions. Rather than presenting only strengths, I used the weaker results to build a development plan.

Emotional intelligenceBelbinBig FiveReflective practice

What I learned: my strongest patterns were self-awareness, conscientiousness, service orientation and respect for diversity, while initiative, visibility and assertive influence were clearer development areas. I use that insight to guide how I work in teams and client-facing environments.

QMS · Compliance

Quality Management & ISO/IEC 17020

My quality-management experience taught me to see compliance as a working system, not a folder of documents. I have worked with the relationship between standards, policies, SOPs, work instructions, records, training, audits and corrective action.

ISO/IEC 17020SOPsWork instructionsAudit readiness

What I learned: ISO/IEC 17020 sets the requirements, while the QMS is the practical system that proves those requirements are being met consistently. This perspective continues to shape how I approach data quality, traceability, governance and administrative control.

HR · Administration · Data handling

People Operations & Evidence-Led Administration

Before specialising in analytics, I worked directly with HR and administrative processes: recruitment and staffing records, performance information, compensation documentation, leave, welfare, reporting, document control and audit support.

Workforce reportingRecordsPerformance dataDocument control

What I learned: analytics is only as reliable as the process that creates the data. My administrative background gives me an operational understanding of where workforce information comes from, why accuracy matters, and how seemingly small record-keeping errors can affect decisions later.

Digital innovation · Product thinking

RD NovaSphere & ScholarSpace

I designed and developed the RD NovaSphere website you are using now. I wanted it to be more than a static portfolio, so I built it around an innovation ecosystem where projects, professional portfolios and experimental digital ideas can live in one coherent space.

Website designFront-end developmentScholarSpacePrivacy-conscious publishingInteractive UX

What I learned: building the site forced me to think like both a user and a product owner: how people discover work, how a portfolio tells a story, how contributors retain control over what is public, and how design can make complex information feel simple. ScholarSpace grew from that idea — curated, searchable professional evidence rather than a document dump.

Analytics toolkit

How I work with data

I use Python, R, SPSS, Excel and Jupyter-based workflows for cleaning, exploration, statistical analysis, forecasting, machine learning and visualisation. I choose methods based on the question rather than forcing every problem into the same tool.

Quality & governance

How I protect the evidence

I bring a quality-management mindset to analytics: traceability, documented methods, validation, reproducibility, privacy and honest reporting of limitations. I would rather report a weak or null result correctly than manufacture a stronger story.

Communication

How I make the work usable

I translate technical findings into plain, decision-focused language for managers, clients and non-technical audiences. My aim is always the same: the person reading the work should understand what the evidence means and what they can responsibly do next.

Professional identity

One career story, several connected disciplines.

I do not see Business Analytics, HR, Administration, Consulting, Data Handling and Quality Management as separate identities. HR taught me to understand people. Administration taught me process and accuracy. QMS taught me control and evidence. Analytics taught me how to test assumptions. Consulting taught me how to turn findings into action. RD NovaSphere is where I bring those disciplines together and continue building.